FAQs

Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected products and serviceable locations.

How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location and courier service.

Do you offer returns or refunds?

No, we do not offer returns or refunds as a standard policy.

In which cases is exchange possible?

Exchange is only possible if:
• You receive a damaged product
• Wrong size/color is sent from our side

Is there any exchange charge?

If the exchange is requested due to customer size/color preference, an exchange fee of ₹200 is applicable.

Is parcel opening video mandatory?

Yes, a clear parcel opening video within 24 hours of delivery is mandatory for any damage, missing item, or incorrect product claim.

Can I exchange if I ordered the wrong size?

Yes, size exchanges are possible subject to product availability and applicable exchange charges.

Why is there slight color variation in the product?

Slight color variation may occur due to lighting, photography, editing, or screen resolution differences.

How can I track my order?

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

What fabrics do you use?

We use premium fabrics such as Korean Nida, Imported Nida, satin blends, and other high-quality modest wear materials.

Do you restock sold-out products?

Some popular products may be restocked depending on demand and fabric availability.

Can I cancel my order after placing it?

Orders once processed or shipped cannot be cancelled.

How can I contact customer support?

You can contact us through our official channels:

Are your product images real?

Yes, all product images are professionally shot to represent the actual product as accurately as possible.

Do you offer wholesale or bulk orders?

Yes, we do accept wholesale and bulk order inquiries. Please contact our support team for details.

How can I identify fraud or scam messages?

Ovais Abaya Collection never asks customers for OTPs, bank details, UPI transfers, or extra payments outside official payment methods after an order is placed. Please avoid fake calls, scam messages, or unofficial payment requests claiming to represent our brand. For any suspicious activity, contact us only through our official website, email, or support number.

Do you ship internationally?

Yes! We offer worldwide shipping. 🌍 For international orders, please contact our WhatsApp support team at +91 9211389866. Our team will assist you with shipping charges, delivery timelines, and the complete ordering process.