1. General

Ovais Abaya Collection reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of our website and services indicates your acceptance of these terms.

2. Product Information

We strive to display product colors, designs, and details as accurately as possible. However, slight variations in color, embroidery, fabric texture, or appearance may occur due to photography lighting, screen settings, and production differences.

3. Pricing & Payments

• All prices mentioned on the website are in INR (₹).
• Prices may change without prior notice.
• Full payment must be completed before order processing for prepaid orders.
• Cash on Delivery (COD) is available only on selected products/locations.

4. Order Confirmation

Once an order is placed, customers will receive an order confirmation through email, SMS, or WhatsApp. Ovais Abaya Collection reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, suspicious activity, or operational issues.

5. Shipping & Delivery

• Delivery timelines are estimated and may vary depending on location, courier services, weather conditions, or operational delays.
• Ovais Abaya Collection is not responsible for delays caused by courier partners or unforeseen circumstances.
• Customers are responsible for providing accurate shipping details while placing orders.

6. Return, Refund & Exchange Policy

• We do not offer returns or refunds as a standard policy.
• Exchanges are accepted only for damaged products or incorrect size/color received from our side.
• Exchange requests must be reported within 24 hours of delivery along with a parcel opening video.
• Customer-choice size/color exchanges are subject to applicable exchange charges.

7. Parcel Opening Video

A clear parcel opening video is mandatory for claims related to damaged, missing, incorrect, or defective items. Claims without an unedited opening video may not be accepted.

8. Intellectual Property

All content on the Ovais Abaya Collection website, including images, designs, logos, videos, graphics, text, and branding, is the intellectual property of Ovais Abaya Collection and may not be copied, reproduced, or used without permission.

9. Fraud Prevention

Ovais Abaya Collection reserves the right to cancel suspicious orders or block accounts involved in fraudulent activities, fake claims, abuse of policies, or misuse of promotional offers.

10. Limitation of Liability

Ovais Abaya Collection shall not be held liable for:

• Delays caused by third-party logistics providers
• Minor color or stitching variations
• Customer measurement issues
• Incorrect address or contact information provided by customers
• Indirect or consequential damages arising from the use of our products or website

11. Privacy & Security

Customer information is handled securely and used only in accordance with our Privacy Policy. We do not sell or misuse customer data.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts applicable to our business operations.

13. Contact Information

For any queries or support, customers may contact us through our official channels: